Standard store hours are from 9:00 a.m. to 6:00 p.m. on weekdays; from 9:00 a.m. to 5:00 p.m. on Saturdays (All times PST).

Please see specific store locations for exact store hours.
Some of our vendors have asked us not to sell their merchandise online. Please come visit us at our stores for a full selection.
We start processing your order immediately during store hours except on holidays and weekends. Orders placed after 5:00 p.m. (EST) will not be processed until the next business day. The estimated processing period is 2 business days for most orders. For orders that are not available for immediate shipment, the reserve date is noted on the side of each product. Your order leaves our shipping department within 2-3 business days.
We have free ground shipping within the continental U.S. All other shipping options are considered using current UPS rates.
Yes, you can and we certainly welcome a good phone conversation. However, we do use a secure server and your credit card information is treated with the utmost confidence. We therefore encourage you to place your order with us online - and since you are already on our site - why not give it a try!
We accept Visa, Master Card, Discover, American Express, PayPal, and Amazon. Feel free to call us with any questions. You may also enter your gift certificate redemption code for payment with gift certificates.
Yes, gift certificates are available at the store or can be purchased over the phone. Gift certificates purchased online will ship out the next business day. Allow 3-5 business days to reach their final destination/recipient.

Gift certificates are available for in-store redemption only.
Lost: If a gift certificate is lost and has not been ACTIVATED by your gift recipient, we will gladly void the original and issue another.

Stolen: Once a gift certificate is ACTIVATED, the certificate is considered a cash item and the amount used on the gift certificate CANNOT BE REFUNDED. We can issue a new gift certificate for the UNUSED amount.

For the most effective way to notify us of your lost or stolen gift certificate, please send us an email to cs@shoesjs.net. This email is checked frequently before and after business hours. Please do not leave voice mails in our general voice mailbox as we require notifications and requests in writing.
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